Account Manager

Job Location: Manila City
Job Industry: IT/Software
Specialization: Telesales/Telemarketing
Years of Experience: 2 yrs exp
Skills: Motivated, Goal oriented, Persistent, Skilled negotiator, High level of initiative, Excellent written and oral communication skills, Basic competence skills, Problem-solving, Creative thinking, Self-esteem, Group effectiveness, Interpersonal, Organizational, Leadership

Responsibilities:

• The Account Manager is responsible for the entire sales cycle, from identifying to developing and closing deals in order to meet sales targets on new and existing accounts.

• Responsible for cold callings & qualify for new prospects.

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Actively organizing or participating in events and activities that will increase sales pipelines & sales opportunities.

• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

• Ensures that client issues are dealt with in an efficient manner, informing the Managing Director (Direct Superior) of any problems that may arise.

• Owns the contract and contract renewals for new work for an existing client.

• Approves Change Orders and invoices, and is responsible for payment collections.

• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

• Communicates the client's goals and represent the client's interests to the team.

• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

• Understanding of company capabilities and service, and effectively communicates all offerings to the client.

• Reports to the Managing Director (Direct Superior), providing regular input on all account activity, including status and call reports on a weekly basis.

 

Requirements:

• Proven Account Management skills required in order to create, maintain and enhance customer relationships.

• Must have 1-2 years of successful application software sales or customer support experience and proven ability to continually achieve and exceed assigned quotas/goals.

• Extremely detail oriented.

• Technical competence (understand software, networks, preferably in ERP solution).

• Handles stressful situations and deadline pressures well.

• Plans and carries out responsibilities with minimal direction.

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

Contact Kittelson & Carpo Consulting