Business Process Analyst

Job Location: Alabang City
Job Industry: BPO / Call Center / IT / Software
Specialization: Others
Years of Experience: 3 yrs exp
Skills: Excellent analytical skills, creative problem-solving skills, Excellent listening skills, Interpersonal, Excellent written and oral communication skills, Excellent presentation skills, Logical and efficient, Keen attention to detail, Organizational

Essential Functions:

- Create process models, specifications and diagrams at different levels of detail. Document existing business processes in order to define current business activities, procedures and models ("As-Is" process mapping).   Document target business processes to consider changes and optimizations ("To-Be" process mapping)

- Meet with decision makers, system owners and end users to define business, financial and operations requirements and system goals. 

- Research, review and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes

- Prototype new procedures for the purpose of enhancing business processes, operations and information process flow

- Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization

- Perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions

- Identify and establish scope and parameters for process analysis in order to define impact, outcome criteria, and performance metrics and measurements

- Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood.

- Provide guidance and/or instruction to junior staff members.

- Other duties as assigned and as it relates to the essential functions of the position

 

 

Qualifications:

- University degree in IT/Engineering or any other related field of study

- Preferably with prior experience in a Business Process Outsourcing (BPO) environment doing process migrations

- Proven experience with business process modeling/mapping, methodology development, and data modeling.

- Excellent listening, interpersonal, written, and oral communication skills.

- Highly self motivated and directed.

- Ability to effectively prioritize and execute tasks while under pressure.

- Strong customer service orientation

- Experience working in a team-oriented, collaborative environment.

- Extensive practical knowledge of process documentation tools and techniques (i.e. Activity Flows, Flow Charts, Visio, Process Modeler, etc.)

- Ability to perform functions as required in the nature and scope of position

- Certification (i.e. Six Sigma, CBAP) is a plus

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

Contact Kittelson & Carpo Consulting