Business Process Improvement Manager Jobs in Ortigas

Responsibilities:

The Global Process Delivery BPI Manager is responsible for the process improvement for one particular process across the sites and generate/facilitate key projects with appropriate stakeholders in the organization.

•   Process Improvements; 

o   Guide such improvement initiatives as providing E2E benefits (e.g. avoid improvements for the sake of improvement)

o   Lead projects assigned to DEL BPI - Project portfolio management (e.g. avoid duplication of efforts between sites)

•   Replication of best practices and improvement projects.

•   Drive standardization of operational practices (viz, how we use OPPR, how we use VMS).

•   Drive process standardization and establish variants to standard process.

• Support business performance management.

• Achieve Process compliance and control framework.

• Be the entry point for Development BPI.

• Act as sparring partner for the process delivery leads.



Requirements:

•   Candidate must possess at least a Bachelor's/College Degree in any field.

•   At least 6 year(s) of working experience in the related field is required for this position.

•   Preferably with a strong technical background /aptitude to facilitate the understanding of how Process Excellence can be used to meet specific business needs.

•   Project Management Certification

•   3+ years experience from a similar role in a BPO entity

•   3+ years in a leadership role with proven ability to lead, motivate and engage a diverse and large work force

•   Strong change management skills, envisioning and overcoming obstacles while ensuring benefits are realized

•   Proven strong communication skills ensuring clear, direct and appropriate communication at multiple organizational levels

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Please include position you are applying for in the Subject of the email.

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