Collections Supervisor

Job Responsibilities:

• Responsible for the management of collections activity for a specific cluster within Maersk

• Responsible for driving the collections for their specific cluster and working with both the WKC Manager and GSC Collections Manager to ensure alignment between global processes and cluster specific requirements and outcomes

• Focus on collections function performed on a per cluster basis within the overall GSC-Collections team and have responsibility for task/process management and performance management of the cluster

• Manage and maintain collections for a group of clients consisting of but not limited to key and local clients to ensure timely collection of all invoice types including Freight invoices (import & export), Detention & Demurrage and miscellaneous port charges

• To coach and develop a team of WKC Collectors and Analysts for a specific cluster

• To ensure compliance with cluster specific SLAs and requirements including but not limited to business rules and regulatory requirements (country specific)

• To communicate and cascade information and strategic direction from cluster WKC Manager and CFOM down to collections team

• To ensure timely and effective communication of collections activity including escalation matters back to WKC Manager, CFOM and internal stakeholders

• Communicate country specific collections strategies to GSC Collections manager and ensure process alignment with overall GSC team

• Manage all relevant KPIs associated with cluster specific collections activity including but not limited to WKC Collector performance, WKC Analyst performance, OD% tracking, DSO/BDSO tracking

• Ensure all accounts are being managed in accordance with Maersk business rules, collections strategy and workflow guidelines

• Responsible for the day to day management of team members for the cluster

• Generate reports for WKC Manager including weekly cash flow forecasts

• Identify areas for improvement and work with WKC Manager and GSC Collections Manager to drive improved working capital performance

• Contribute to the improvement of invoices and payables management procedures

• Coordinate with internal GCS delivery teams, as required

• Demonstrate the ability to manage a small specialist team, identify and groom talent

• Engage in coaching and development activities, including performance appraisals, ongoing coaching activities and performance management

• Identify matters that require escalation and report back to WKC Manager with details including recommendations on credit suspension, withholding of freight, client visits, and others

• Maintain and improve cluster performance with regards to DSO/BDSO, OD%

• Proactively manage team attrition

• Monitor and improve team performance against KPIs including phone times, number of calls made, call quality, customer engagement

• Demonstrate clear and effective communication with all internal stakeholders and external clients

• Identify skill gaps and identify improvement plans for specific team members

• Manage performance difficulties directly

Job Requirements:

• Graduate of Accounting/Finance or equivalent

• Exceptional English comprehension skills - both spoken and written

• Front line customer service or financial experience preferred

• With 3-10 years exposure to Collections Management, Accounts Receivable or Cash/Credit Management

• Accountable

• Drive change and improvement

• Intrinsically driven

• Able to influence without authority

• Capable of adapting to different country specific environments

• Capable of working with a group of stakeholders as well as a specific manager

• Capable of managing difficult situations

• Strong focus on business goals

• Capable of working in a fast paced, performance oriented environment

• Capable of being direct in communication

• Ability to interpret financial reports and performance data

• Budget minded with focus on cost management

• Capable of managing stakeholders

• Familiar with MS Office programs specifically MS Excel

• Able to work across a number of shifts

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

Contact Kittelson & Carpo Consulting