Migration Project Manager

Job Location: Muntinlupa City
Job Industry: BPO / Call Center / IT / Software
Specialization: Top Management
Years of Experience: 4 yrs exp
Skills: Excellent verbal and written communication skills, Performance Management, Problem-solving, Motivation/goal settingOrganizational, Leadership

Duties:

• Lead or assist in the development and evaluation/improvement of a standard migration methodology for the business. Create a migration tool kit, checklists, templates, and other requirements to insure the efficient and effective transition of new processes and services.
• Form and lead cross-functional teams to efficiently transition new processes and services from global partners/customers to CTOM. Oversight of all aspects of migration including infrastructure planning, training requirements, systems development, capacity analysis, SLA creation, project planning, and process improvement.
• Mobilize teams and CTOM resources to receive newly-migrated processes of customers. Coordinate actions and lead project planning for CTOM deliverables as part of a migration.
• Work with various internal and external stakeholders to ensure appropriate handoff of process ownership to permanent ownership within CTOM.
• Serve as a relationship manager during appropriate phases of the migration.
• Work cooperatively with the customer and internal resources to create baseline performance analyses and key information for current and migrated processes.
• Drive continuous process improvement in assigned areas of the business.
• Work with management to analyze results, identify opportunities, and to develop action plans from SLA reports and other information sources.
• Develop reports, analytics, and assessment tools to evaluate performance and improvement opportunities.

 

Requirements:

• Minimum of a four year degree
• PROJECT MANAGEMENT SKILLS: Proven project management skills and leadership ability.
• Interpersonal Skills
• Strong communication and meeting facilitation skills, including cross-cultural communication and relationship-building.
• Flexibility
• Strong analytical and reasoning skills.
• Ability to work in team environment and lead project teams.
• Knowledge/familiarization with enabling technologies of the BPO (business process outsourcing) or contact center industry. Understanding to the systems/IT technologies required for BPO is a plus.
• Knowledge of Quality Tools & Techniques (TQM, Six Sigma, etc…) is a plus.
• Should have at least 4-10 years of work experience in service industry, including experience in working on quality improvement teams and/or as a project manager, or as an operations manager.
• Experience in the BPO, Call Center, financial-services, and/or insurance industry is a plus.
• Experience as a relationship or account manager, or external consultant, managing customer relationships and communications.
• Experience in self-directed work environments requiring a high degree of individual initiative.
• Demonstrated experience in managing process and/or systems change.

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

Contact Kittelson & Carpo Consulting