Quality Analyst Team Lead

Job Location: Muntinlupa City
Job Industry: BPO / Call Center / IT / Software
Specialization: Others
Years of Experience: 2 yrs exp
Skills: Excellent organization skills, Ability to manage multiple and changing priorities, Expressive and receptive communication skills, Motivation/goal setting, Interpersonal, Negotiation and teamwork

Requirements:

 

• 1-2 Years experience as QA Team Lead / Sr Quality Analyst in a BPO setting

• BS/BA Degree or Equivalent 

• Team Management in a call centre environment

• Ability to Read, Analyse Data, Interpret common reports and Service Level Reports.

• Ability to respond to common complaints of the client and other members of Operations.

• Ability to effectively present information to Quality and Operations.

• Ability to motivate CSRs addressing their challenges.

• Personal Effectiveness by openly displaying a sense of dedication to reflect positives of the organisational culture and values in all activities.

• Knowledgeable in MS Windows applications (Word, Excel, Outlook)

• Willing to work on a night shift schedule

 

*location is in Alabang, Mutinlupa

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

Contact Kittelson & Carpo Consulting