Support Analyst - Work Station Support

Job Location: Taguig City
Job Industry: BPO
Specialization: IT/Network/Sys/DB
Years of Experience: 2 yrs exp
Skills: Good Communication Skills, Solid troubleshooting skills, Problem-solving, Motivation/goal setting, Organizational, Leadership

Requirements:

-  Must possess a good to advanced understanding of the Core Citrix products (XenApp, XenDesktop, etc...) 

-  Must possess an advanced level understanding of installation and configuration of Citrix Clients, Web Interface, and Citrix Server software

-  Must have experience with Citrix troubleshooting, upgrades and implementation

-  Must have a good understanding of Terminal Services 

-  Must have a good understanding of Windows 2000/2003 and 2008

-  Knowledge of Altiris Deployment Server and Notification Server (Software Deployment) is an asset.

-  Basic VMWare/ESX Knowledge

-  Must have a good understanding of Active Directory

-  Must have a good understanding of KIX/Scripting.

-  Basic SQL knowledge an asset.

-  Basic IIS experience an asset

- Working knowledge of current Core Global Application set (MS Office, Trend, etc)

-  Working knowledge with Altiris notification server, patch management and deployment solution

-  At least 2-4 years relevant experience in the use of the above knowledge

-  Microsoft Certified Desktop Support Technician (MCDST) or any other IT related certification an advantage

-  Dell Certified System Expert is an advantage

 

Responsibilities:

-  Provide support for the IT Infrastructure; this includes troubleshooting, root cause analysis, and resolution of incidents (both alerts and help desk tickets)

-  Resolve complex and business critical issues encountered in the IT Infrastructure and IT Operations; 

Perform regular and ad hoc IT 

-  Supporting end users and troubleshooting desktop environments that are running Windows operating systems

 

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

Contact Kittelson & Carpo Consulting